Support

Frequently Asked Questions

Can I import recipes from websites?

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Not currently, but you can manually add recipes. You can just copy the text from the website and paste it in the ingredients and instructions box. Do not worry about formatting - the app parses the data!

Can I add items to the shopping list manually?

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Yes, tap the "+" button on the shopping list screen.

Can I share my shopping list with others?

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Yes, members of the same Kitchen can all see and update the shared shopping list.

How do I invite others to my Kitchen?

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In the Settings tab, tap "Manage Kitchen," then "Invite Members" to get a shareable code.

What happens to my recipes if I leave a Kitchen?

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Your personal recipes will move with you to a new personal Kitchen automatically. You will lose access to the other members recipes.

Is Neatly available on Android?

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Currently, Neatly is only available on iOS. Do you want an Android version? Let us know! With enough interest we will develop one.

What features are included in the Premium subscription?

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Premium includes unlimited recipes, AI recipe generation and more.

If I cancel Premium, what happens to my data?

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You will keep all your recipes but will not be able to create new ones beyond the free limit.

How can I contact support?

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Email us at support@tommyostgaard.freshdesk.com or use the Contact form on this page.